Dealer Return & Exchange Policy

Personal Collection (PC) is committed to providing our dealers and customers with high-quality products and services. This Exchange Policy outlines the conditions and process for the return and exchange of eligible products.

Eligible Concerns

If you receive a defective, damaged, incomplete, expired, or incorrect product, or if you have concerns about the quality of your purchase, you may request a return or exchange by following the process below.

Process for Return or Exchange

1. Report your concern within thirty (30) days from the date you received the product. Dealers may request a return or exchange only at the branch where the product was purchased.
2. Please present your original official receipt, sales invoice, or other valid proof of purchase when requesting a return or exchange.
3. Complete the Product Complaint Incident Report provided by the branch. The personal information collected through the Product Complaint Incident Report will be processed in accordance with PC’s Privacy Policy.
4. Bring the product(s) to the branch personnel for inspection. All return and exchange requests are subject to product assessment and approval based on the applicable return and exchange guidelines.

Intimate Apparel

For health and hygiene reasons, intimate apparel is generally not eligible for return or exchange, unless the product is found to have a manufacturing defect or where otherwise required by applicable law.

Coverage of This Policy

This policy applies only to products purchased from PC-owned and Great Life Partner Store branches. Products purchased through PC Starter, Shopee, TikTok Shop, Lazada, or other online selling platforms are subject to the respective return and exchange policies of those platforms.

Reservation of Rights

Personal Collection reserves the right to decline return or exchange requests that do not comply with this Policy or fail to satisfy the applicable product assessment guidelines.

Privacy and Policy Information

PC may collect and process contact information, transaction details, proof of purchase, product and complaint information, photographs, and other information reasonably necessary to verify, investigate, and resolve a return or exchange request, prevent fraud, and comply with legal or regulatory requirements. This information will be handled in accordance with PC's Privacy Policy.

Information Sharing

PC may share relevant return or complaint information with the concerned branch, Great Life Partner Store, authorized service providers, suppliers, manufacturers, or government authorities when necessary to investigate and resolve the concern or comply with legal requirements, subject to appropriate privacy and security safeguards.

Protection from Fraudulent Information

PC will not require payment of an unofficial processing fee or request passwords, one-time passwords, PINs, or complete payment-card details to process a return or exchange.

Effective Date: July 27, 2026
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